Frequently Asked Questions

Can I easily find a frame?

Yep!  We know how much of a pain it can be to find a frame that fits or how costly it can be for a custom frame. As such, we have taken the guess work out of finding frames. All of the Token prints fit nicely into standard frames found in many of the big box retailers. Measuring tip: The frame size is measured from the inside of the frame.

How long will it take for my order to arrive?

We ship orders every Monday. If you have any questions about your order, don't hesitate to contact us at hello@shopattoken.com.

Do you ship internationally?

Absolutely! We love seeing our products sent to other countries and use Canada Post for all our international orders.

GENERAL QUESTIONS
How long can I store my art print in the tube?

We suggest framing your print as soon as possible. If you need to store your print for some time, we encourage you to store it flat and in a dry place.

Returns & Exchanges?

About returns, generally, all sales our final. We stand by our products quality and are willing to work something out in the unlikely event your print is damaged within 7 days of receiving your order. About exchanges, we do exchanges as long as the print we receive back from you is in perfect condition and arrives back to us within 30 days of purchase.

Can you do custom prints?

Yep! We definitely do this. Just email us (hello@shopattoken.com) to brief us on what you have in mind.

How often do you release new items?

We release a new piece every 1 - 2 weeks, Sign up to our mailing list below for notifications or follow us on social media. Our Instagram, Facebook and Pinterest handle is @shopattoken.

I have a store, can I stock Token?

We'd love to hear from you. For all wholesale inquiries email to hello@shopattoken.com

Who does all your artwork?

All of our products are designed in house at Token H.Q in Toronto.