When Will My Order Ship? Domestic & international orders placed Monday through Friday will be processed and shipped within 5-7 business days. Token does not process or ship orders on Saturdays, Sundays, or statutory holidays.
I want to add more items to my recently placed order, is this possible? No, Once your order has been placed - no changes can be made. We appreciate your understanding on this matter.
I already submitted my order, can I change the shipping address? No, Once your order has been placed - we can not make any adjustments to your shipping address.
International Shipping: International orders ship within 5-7 business days excluding foreign customs processing. All international orders that are shipped with Fedex will have a tracking number so that you can follow your package during the whole transit time. Orders shipped via non-trackable shipping methods such as Canada Post 1st Class International Mail have no guaranteed transit time.
You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Please refer to your country’s authority website for the latest updates on Value Added Taxes, rates, Customs tariffs, and other fees. Token holds no responsibility for fees that are subjected by international authorities and are the responsibility of the customer.
Canada Post typically takes 2-6 weeks and has minimal tracking. Once it leaves the country it will not be updated until it clears customs. This is the cheap option for light, low value packages, but you get what you pay for!
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